5 Best NDIS Support Worker Platforms & Agencies (2026 Ranked)

Finding the right support worker is hard enough without worrying about hidden platform fees, admin charges, and “middleman taxes.” In 2026, NDIS participants are moving away from traditional agencies and toward flexible platforms—but not all platforms are created equal.

Some charge you 8% on top of every hour. Others take 10% from the worker. Some are just glorified job boards.

We compared the top 5 ways to find NDIS support workers in Australia to see who offers the best value, safety, and flexibility.

The Quick Verdict: Best NDIS Platforms at a Glance

Rank	Platform/Provider	Best For…	Participant Fee	Worker Model
#1	MD Home Care	Value & Safety	0% Platform Fee	Direct / Network
#2	Mable	DIY & Choice	7.95% on top	Independent Contractors
#3	Hireup	Employment Ethics	Built-in (Standard Rates)	Casual Employees
#4	Kynd	Bring Your Own Team	0% (Worker pays ~7-12%)	Independent Contractors
#5	Care.com	Casual Help	Subscription fees	Private arrangement

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1. MD Home Care (Best Overall Value)

MD Home Care has shifted the model from “charging a tax on every hour” to a pure connection network. It operates as a bridge between NDIS participants and vetted, registered providers. Because it functions as a network rather than a billing middleman, you don’t pay ongoing platform fees on top of your support hours.

Why it wins:

• Zero Platform Fees: You pay the NDIS rate negotiated with the provider. No “tech tax” added on top.
• Agency-Managed Friendly: Unlike Mable, MD Home Care’s network supports Agency-Managed (NDIA), Plan-Managed, and Self-Managed participants equally.
• The “Warm” Handoff: Instead of browsing 5,000 profiles yourself, a coordinator helps match you with local providers who actually have capacity.

The Downside:

• It’s a network, not an instant-booking app. You speak to a human to get connected.

Best for: Participants who want the safety of registered providers and professional coordination without paying high agency markups.

Find a Support Worker near you →

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2. Mable (Best for DIY Control)

Mable is the giant of the industry. It’s effectively the “Uber” of support work. You browse profiles, chat directly, and book instantly.

Why it’s popular:

• Huge Database: Thousands of workers across Australia.
• Total Control: You pick exactly who comes to your door.
• Tech: The app is slick and handles all the invoicing/insurance automatically.

The Cost (The “Mable Tax”):

Mable charges you (the participant) 7.95% on top of the worker’s rate.

• Worker asks: $60/hr.
• You pay: $64.77/hr.
• Worker gets: ~$54 (after their own 10% fee).

To compare these rates with official NDIS price limits, browse the complete NDIS price guide to see current support item codes and maximum pricing.

The Downside:

• Not for NDIA Managed: If your plan is Agency Managed, you strictly cannot use Mable (unless you use a specific intermediary workaround).
• Admin Heavy: You are essentially the project manager. If your worker gets sick, it’s on you to find a replacement.

Read our full deep dive: Mable Support Workers 2026: True Costs Revealed

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3. Hireup (Best for Ethical Employment)

Hireup takes a different approach. Unlike Mable (where workers are contractors), Hireup employs its workers. This means they handle tax, super, and insurance.

Why it matters:

• Worker Safety: Workers have proper employment rights and safety nets.
• Quality Control: Hireup has stricter vetting because they are the legal employer.
• Simple Pricing: Rates are set by Hireup based on the NDIS price guide. You don’t negotiate hourly rates; you pay the standard scheduled fee.

The Downside:

• Less Flexibility: Rates are fixed. You can’t negotiate a cheaper deal.
• Strict Rules: Because they are the employer, there are more rules around shifts, minimum hours, and cancellations.

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4. Kynd (Best for BYO Teams)

Kynd is a “Bring Your Own” (BYO) specialist. It’s great if you already know a support worker (e.g., a neighbor or friend) and just need a platform to handle the insurance and billing legality.

The Deal:

• Participant Fee: 0%.
• Worker Fee: Typically 7-12% (deducted from their pay).
• Focus: Simplicity. It strips away the complex agency features to just process the booking.

The Downside:

• Smaller Pool: The database of “new” workers is smaller than Mable’s. It works best when you bring the worker with you.

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5. Traditional Agencies (Care.com / Local Providers)

Traditional agencies and general platforms like Care.com still play a role, especially for complex care (SIL/SDA) or simple domestic help.

• Agencies: High fees (often charging the full NDIS price cap), but high reliability. They manage everything. If a worker cancels, they send another.
• Care.com: Good for finding a cheap babysitter or cleaner, but generally not NDIS specialized. Be very careful with insurance and compliance here.

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Summary Comparison: Fees & Flexibility

Feature	MD Home Care	Mable	Hireup	Kynd
Participant Platform Fee	0%	7.95%	Included in Rate	0%
Worker Fee	0%	10%	N/A (Employees)	7-12%
NDIA (Agency) Managed?	✅ Yes	❌ No	✅ Yes	❌ No
Worker Type	Registered Provider	Independent Contractor	Casual Employee	Independent Contractor
Best For	Value & Coordination	Choice & App	Ethics & Safety	BYO Workers

Which one should you choose?

• Choose MD Home Care if: You want a reliable, NDIS-registered provider who can handle the admin, but you refuse to pay extra platform fees.
• Choose Mable if: You are tech-savvy, Self-Managed, and want to browse 100 profiles tonight.
• Choose Hireup if: You believe strongly in worker employment rights and want a consistent, standard service.

Still unsure? Use our NDIS Pay Rate Calculator to see what you should be paying before you book anyone.

Related Tools

Looking for specific NDIS pricing information? Try these tools:

• NDIS Price Guide 2025-26 - Browse all support item codes and current price limits
• NDIS Pay Rate Calculator - Calculate support worker hourly rates
• NDIS Budget Planner - Plan your NDIS budget allocation