Statement of Rights for Older People
Under the Aged Care Act 2024, older Australians receiving aged care services have clear rights around dignity, safety, quality of care, and decision making.
Your Rights
- Dignity and Respect: To be treated with dignity and respect
- Identity and Culture: To have your identity, culture and diversity valued and supported
- Safety: To live free from abuse, neglect, exploitation and discrimination
- Quality Care: To receive aged care services that are safe, of high quality, and appropriate to your needs
- Information: To be informed about your care, services, and any changes
- Control and Choice: To have control and choice over your care and life
- Privacy: To have your privacy respected and personal information protected
- Feedback and Complaints: To provide feedback or make complaints without fear of reprisal
- Advocacy: To have access to advocacy and support
- Decision Making: To be involved in decisions about your care
About This Statement
This Statement of Rights is defined in the Aged Care Act 2024 and applies to all aged care services in Australia. As a digital platform operator, MD Home Care is required to prominently display this statement to support older Australians in understanding their rights.
For more information, visit the Aged Care Quality and Safety Commission website .
Making a Complaint
If you believe your rights have been violated, you can:
- Submit a complaint through our contact form
- Contact the Aged Care Quality and Safety Commission: 1800 951 822
- Visit agedcarequality.gov.au