Refer participants to supported independent living (sil) in Townsville City, QLD
Supported Independent Living (SIL) provides assistance with daily tasks in a shared living arrangement.
Refer to supported independent living (sil)
- 16 registered providers in Townsville City
- Category 1: Assistance with Daily Life (Includes SIL)
- Free, no obligation
Takes about 30 seconds.
Best Supported Independent Living (SIL) providers near me
Showing 10 of 16 providers·How we rank
Heart For Care Disability Services
Townsville City, QLD and 53 othersAlso servesAlderley, QLD · Ashmore, QLD · Avoca, QLD · Banks Creek, QLD · Beenleigh, QLD · Benowa, QLD · Brisbane City, QLD · Browns Plains, QLD · Bundaberg West, QLD · Bunya, QLD · Burpengary, QLD · Caboolture South, QLD · +41 more
Specialises in Personal care · Social support · Support coordination
Understanding the unique needs of the Townsville community, the provider offers a comprehensive suite of disability support services designed to enhance independence and improve quality of life for participants. From daily personal assistance to specialised care, Heart For Care Disability Services strives to deliver person-centred support tailored to each client's goals.
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Business address confirmed
Maweja Super Care Pty Ltd
Townsville City, QLD and 33 othersAlso servesAdelaide, SA · Brisbane City, QLD · Bundamba, QLD · Collingwood Park, QLD · Durack, QLD · Forest Lake, QLD · Fortitude Valley, QLD · Gatton, QLD · Goodna, QLD · Hamilton, QLD · Helensvale, QLD · Inala, QLD · +21 more
Specialises in Personal care · Transport · Domestic assistance
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Business address confirmed
Bluetree Care Pty Ltd
Townsville City, QLD and 39 othersAlso servesAlbany Creek, QLD · Alderley, QLD · Ashmore, QLD · Beenleigh, QLD · Benowa, QLD · Brisbane City, QLD · Bundaberg West, QLD · Caboolture South, QLD · Caloundra, QLD · Cleveland, QLD · Clinton, QLD · Collingwood Park, QLD · +27 more
Specialises in Personal care · Domestic assistance · Respite care
Bluetree Care Pty Ltd is a leading NDIS registered provider dedicated to delivering high-quality disability support services to the residents of Townsville City, QLD. Understanding the unique needs of the Townsville community, the provider offers a comprehensive suite of services designed to empower participants and enhance their quality of life. From daily personal assistance to community engagement, Bluetree Care Pty Ltd strives to foster independence and inclusion for every individual.
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Hopesway Support Services
Townsville City, QLD and 17 othersAlso servesAlderley, QLD · Ashmore, QLD · Avoca, QLD · Browns Plains, QLD · Caloundra West, QLD · Coomera, QLD · Helensvale, QLD · Highfields, QLD · Inala, QLD · Mackay, QLD · Mount Abundance, QLD · Murarrie, QLD · +5 more
Specialises in Support Workers · Personal Care · Transport
As a trusted partner for NDIS participants, the provider offers a range of supports designed to foster independence, enhance community participation, and improve overall quality of life. Head Office understands the unique needs of individuals with disabilities and strives to provide person-centred care tailored to each participant's goals.
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Business address confirmed
- Team includes Aboriginal Health Worker, Cleaner, Developmental Educators
NQ Multi-Care
Townsville City, QLD and 4 othersAlso servesAitkenvale, QLD · Ayr, QLD · Cairns North, QLD · Vincent, QLD
Specialises in Specialist disability accommodation · Personal care · Domestic assistance
Understanding the unique needs of the community, the provider offers a wide array of supports designed to enhance independence and improve quality of life for individuals with disability. From daily personal care to complex life skills development, NQ Multi-Care is committed to person-centred approaches.
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Business address confirmed
Pro Care Assist Support Services Pty Ltd
Townsville City, QLD and 2 othersAlso servesBundaberg West, QLD · Mackay, QLD
Specialises in Podiatry
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Business address confirmed
EC Care Support Services
Townsville City, QLD and 4 othersAlso servesAitkenvale, QLD · Alderley, QLD · Cairns City, QLD · Woody Point, QLD
Specialises in Equipment hire
EC Care Support Services is a leading registered NDIS provider dedicated to enhancing the lives of individuals with disabilities in Townsville City. As a trusted local partner, they offer a comprehensive suite of disability support services designed to empower participants and foster independence within the vibrant community of Townsville City.
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Approved Aged Care provider (Department of Health)
- Business address confirmed
- Team includes Disability Support Worker, Registered Nurse, Social Worker
One Stop Support Services
Townsville City, QLD and 3 othersAlso servesCoomera, QLD · Mackay, QLD · Parramatta Park, QLD
Specialises in Personal care
One Stop Support Services is a dedicated NDIS provider committed to delivering exceptional disability support to the residents of Townsville City, QLD. Understanding the unique needs of the local community, the provider offers a comprehensive range of services designed to foster independence, enhance quality of life, and promote community engagement for NDIS participants.
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Business address confirmed
- Team includes Disability Support Worker, Registered Nurse, Social Worker
Reliance Caring
Townsville City, QLD and 10 othersAlso servesBallina, NSW · Douglas, QLD · Eight Mile Plains, QLD · Ipswich, QLD · Ormeau, QLD · Ormeau Hills, QLD · Pimpama, QLD · Robina, QLD · Southport, QLD · Yatala, QLD
Specialises in Support Workers · Personal Care · Transport
Understanding the unique needs of individuals with disabilities, the provider offers a comprehensive range of supports designed to foster independence, enhance community participation, and improve overall quality of life for NDIS participants in Townsville City.
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Business address confirmed
True Supportive Care
Townsville City, QLD and 6 othersAlso servesAtherton, QLD · Ayr, QLD · Cairns City, QLD · Condon, QLD · Ipswich, QLD · Port Douglas, QLD
Specialises in Cleaning · Personal care
They are committed to empowering NDIS participants through personalized and comprehensive care.
How we verified this provider
- Registered with the NDIS Quality & Safeguards Commission
- Business address confirmed
- Team includes Disability Support Worker
About Townsville City, QLD
Population
2,910
Median household income
$49,088 p.a.
Local government area
Townsville (City)
Providers listed
16
Townsville City sits within the Townsville (City) local government area in QLD. Providers serving this area often cover surrounding suburbs in the same LGA, so it is worth checking neighbouring areas if you cannot find an exact match.
How providers are verified
When you refer a participant through MD Home Care, you are referring to a provider cross-checked against the official Australian registers. Here is what is verified before a provider appears in the directory.
NDIS register cross-check
Every NDIS-registered provider listed is verified against the NDIS Commission register. Registration numbers and approved support groups are pulled from the official register, not self-declared.
Source: NDIS Quality and Safeguards CommissionAged care approval status
Aged care approved status reflects the Australian Government Department of Health and Aged Care approved provider list, including service types and category groups.
Source: Department of Health and Aged CareABN verification
Every listing includes an Australian Business Number. Providers without a valid, active ABN do not appear in our directory.
Source: Australian Business RegisterComplaints process
If you or a participant has a concern, the NDIS Commission handles complaints about NDIS providers and the Aged Care Quality and Safety Commission handles aged care complaints. We also accept complaints via our own channel.
Source: NDIS Commission / Aged Care CommissionHow we select and rank these providers
Providers on this page are filtered from our database of 16 supported independent living (sil) providers in Townsville City by NDIS registration group. We verify registration status against the NDIS Provider Register.
Ranking factors include: NDIS registration status, profile completeness, engagement with the platform (claimed listings rank higher), and subscription tier. Listings rotate daily to give all providers fair visibility. We do not accept payment for higher rankings.
Provider data is sourced from the NDIS Provider Register and updated regularly. If you notice incorrect information, contact us and we will investigate.
About Supported Independent Living (SIL) in Townsville City
Supported Independent Living (SIL) provides assistance with daily tasks in a shared living arrangement. SIL is one of the highest-value NDIS supports, often involving 24/7 staffing in shared houses. Providers must hold registration for Assistance with Daily Life Tasks in a Group or Shared Living Arrangement. SIL referrals are among the most complex coordination tasks.
Of the 16 supported independent living (sil) providers in Townsville City, 10 are NDIS registered and 10 have verified their listing on MD Home Care. Providers in this area cover 15 different service categories, indicating a diverse range of specialisations.
With 16 providers in Townsville City, you have a reasonable range of options when matching participants. Compare registration status, service descriptions, and proximity before making a referral.
Supported Independent Living (SIL) in the Townsville Region
North Queensland's CBD. Military base influence nearby. Growing university and healthcare sectors. Tropical lifestyle.
The Strand has accessible pathways. CBD area is generally flat. Castle Hill has limited accessibility. Hot tropical climate.
Nearest Hospital
Townsville University Hospital
Local Council
Townsville City Council
Public Transport
TransLink buses, Limited services, car-dependent city
Supported Independent Living (SIL) Pricing in Townsville City
The following NDIS price limits apply to supported independent living (sil) in Townsville City under the 2025-26 NDIS Pricing Arrangements. These are maximum rates. Providers may charge less, and plan-managed or self-managed participants can negotiate different rates with unregistered providers.
| Line Item | Description | Price Limit |
|---|---|---|
| 01_011_0107_1_1 | Assistance With Self-Care Activities - Standard - Weekday Daytime | $70.23 per hour |
| 01_002_0107_1_1 | Assistance With Self-Care Activities - Standard - Weekday Night | $78.81 per hour |
Standard metropolitan rates. Remote and very remote loadings apply in eligible areas. Evening, Saturday, Sunday, and public holiday rates are higher.
What Supported Independent Living (SIL) Covers
The Supported Independent Living (SIL) registration group includes the following services. When referring, match the specific service type to the participant's plan goals and funded line items.
24/7 Supported Living
Round-the-clock support in shared houses, typically 3-5 participants. Staff provide personal care, household management, community access, and overnight support. The most intensive and expensive form of NDIS-funded accommodation support.
Drop-In Support
Scheduled support visits to a participant living independently or semi-independently. Less intensive than 24/7 but provides regular check-ins, assistance with tasks, and safety monitoring.
Host Family Arrangements
Participant lives with a vetted host family who provides a home-like environment and day-to-day support. Less institutional than group homes, suitable for participants who benefit from a family setting.
Common Referral Scenarios
Real-world situations where you would refer a participant for supported independent living (sil) in Townsville City.
A participant's aging parents can no longer provide full-time care at home. The participant needs 24/7 SIL with a compatible group of housemates. Start the process 6-12 months before the transition is needed, as SIL placements have long waitlists.
A participant in a current SIL arrangement is unhappy with their housemates or provider. You need to find an alternative SIL vacancy that better matches their needs, cultural background, and personality.
A participant is moving from a group home to a more independent living arrangement with drop-in support. The SIL provider needs to develop a transition plan that gradually reduces support while building the participant's independence.
What to Expect After Referral
SIL referrals are among the most complex coordination tasks. The process involves a roster of care assessment, SIL quote development, NDIA approval of the SIL funding, and matching the participant with a compatible house and housemates. Expect the full process to take 3-6 months minimum. Good SIL providers conduct thorough compatibility assessments and offer trial periods before permanent placement.
Red Flags to Watch For
Warning signs that a supported independent living (sil) provider may not be delivering quality services.
Provider placing participants based on vacancy rather than compatibility
No individual support plans for each participant in the house
High staff turnover leading to inconsistent support
Participant not involved in decisions about their living arrangement
Provider restricting participant choice or access to the community
No transparent breakdown of how SIL funding is spent
Roster of care not reflecting actual support delivered
How Supported Independent Living (SIL) Works with Other Supports
SIL works closely with SDA (the housing component), Therapeutic Supports (therapy delivered in the home), Community Participation (getting out of the house), and Behaviour Support (managing challenging behaviours in shared living). When referring for SIL, also check whether the participant has SDA funding and whether the SIL provider operates in SDA properties.
How to Refer a Participant for Supported Independent Living (SIL)
Step 1
Check plan funding in Category 1
Step 2
Verify provider registration status
Step 3
Contact provider or submit referral
Step 4
Set up service agreement with line items
Step 5
Monitor delivery and document outcomes
Referral Tips for Supported Independent Living (SIL)
SIL referrals require extensive planning. Check vacancy availability first, as most SIL houses have waitlists. Confirm the provider's rostering model, staffing ratios, and how they handle overnight support. Request the provider's most recent quality audit results. Coordinate with the participant's family, LAC, and NDIA planner early, as SIL funding requires a separate approval process and roster of care assessment.
What to Check Before Making a Referral
Registration Status
Verify the provider holds the correct NDIS registration group for supported independent living (sil). Check the NDIS provider register if uncertain.
Service Area
Confirm the provider services Townsville City and surrounding areas. Some providers listed here cover the broader Townsville region.
Availability and Waitlists
Ask about current waitlist times. For urgent referrals, check multiple providers simultaneously to find the fastest availability.
Cultural and Language Needs
Match the participant's cultural background and language preferences where possible. Ask providers about staff diversity and interpreter availability.
Cancellation Policy
Review the provider's short notice cancellation terms. Under the NDIS Price Guide, providers can charge up to 100% for cancellations within 2 business days.
Reporting and Communication
Agree on how the provider will report progress to you. Regular updates make your own progress reports and plan review preparation much easier.
Queensland NDIS Regulations and Compliance
All supported independent living (sil) providers in Townsville City must comply with the NDIS Practice Standards and the NDIS Code of Conduct. The NDIS Quality and Safeguards Commission oversees provider registration, complaints, and compliance enforcement in Queensland.
As a support coordinator, you have a responsibility to refer participants to providers that meet quality and safety standards. If you observe or suspect non-compliance, report it to the NDIS Commission. Participants can also make complaints directly.