Support at Home Program 2026: Complete Guide
Camila
Healthcare Expert
Ready to Access the Support at Home Program?
Let us guide you through the application and transition process
Takes 30 seconds. Free, no obligation.
The Support at Home Program represents the most significant transformation of Australia’s aged care system in decades. Launching from November 1, 2025, this program replaced the Commonwealth Home Support Programme (CHSP) and Home Care Packages system, creating a unified, streamlined approach to aged care support. This comprehensive guide explains everything you need to know about the Support at Home Program 2026, including what changed from Home Care Packages, the new classification levels, eligibility, fees, and how to prepare for the transition.
February 2026 Update: Program Rollout Delays and Extensions
Health Services Daily reported on February 27, 2026 that the government has granted extensions for the Support at Home program implementation as ongoing challenges continue to affect the rollout. Federal Minister for Aged Care Sam Rae’s spokesperson confirmed the government is “actively monitoring the operation of both the assessment and pricing processes and intends to refine them as the system matures.”
The transition from CHSP and Home Care Packages has faced difficulties with provider readiness, system integration, and the assessment processes. These delays come alongside growing concerns about whether the system is delivering the streamlined, person-centered support it promised.
Source: Health Services Daily, February 27, 2026
February 2026 update: IAT controversy raises urgent concerns
Serious concerns emerged in February 2026 regarding the Independent Assessment Tool (IAT) used in the new Support at Home Program. The Guardian Australia reported on February 23, 2026 that calls for help to advocacy services surged by 50% after the IAT was introduced, jumping from approximately 5,000 requests in the quarter before its launch to 7,500 requests afterward.
Aged care workers and clinicians have described the algorithm-based assessment tool as “cruel” and “inhumane,” reporting that it consistently underestimates the support people need and prevents experienced assessors from using their clinical judgment to override algorithmic decisions when they identify errors. The controversy has sparked urgent calls from MPs, advocacy groups, and aged care professionals for government review and reform of the assessment system.
Individuals navigating the new system are advised to seek support from aged care advocates if they believe their assessment does not accurately reflect their needs.
ABC News reported on February 28, 2026 that advocates fear the IAT could become Australia’s next robodebt scandal. The comparison is stark: an automated system making decisions about government support that affect people’s wellbeing, with limited ability for human assessors to intervene when the algorithm produces incorrect results. These fears have prompted questions in parliament and calls for urgent review of the assessment methodology.
Source: The Guardian Australia, February 17-23, 2026
What is the Support at Home Program?
The Support at Home Program is Australia’s new unified aged care system designed to provide seamless, person-centered support for older Australians who want to remain living independently at home. This program combines and replaces the current fragmented system of CHSP and Home Care Packages with a single, comprehensive service.
Key Features of Support at Home Program
Unified System:
- Single program replacing CHSP and Home Care Packages
- Streamlined access and assessment process
- Consistent service standards across all levels
- Integrated care planning and coordination
Person-Centered Approach:
- Individual needs-based assessment
- Flexible service delivery options
- Choice and control over care services, including options for self-managed packages
- Cultural and linguistic appropriateness
Enhanced Support:
- Increased government funding
- Expanded service options
- Better integration with health services
- Improved quality and safety standards
Why is the Support at Home Program Being Introduced?
Problems with the Current System
Fragmented Services:
- Separate systems for entry-level (CHSP) and higher-level (HCP) care
- Complex navigation between different programs
- Inconsistent assessment and eligibility criteria
- Gaps in service coverage and coordination
Access Barriers:
- Long waiting lists for Home Care Packages
- Complex application and assessment processes
- Limited service availability in some areas
- Insufficient funding for growing demand
Crisis-Level Bed Block (February 2026):
The urgency for aged care reform reached crisis levels in early 2026. ABC News reported that by February 2026, approximately 3,100 aged care patients were stranded in hospitals waiting for care placements, representing a 30% increase in just five months. The home care waiting list surged to over 130,000 people by the end of December 2025, up 25,000 in just two months.
The hospital bed block is costing the healthcare system an estimated $1 billion per year, with states pressing the Commonwealth for urgent action. The situation became so severe that South Australia converted a hotel into a makeshift aged care facility to address the crisis. These pressures highlight why the Support at Home Program represents such a critical reform.
Source: ABC News, February 13, 2026
Government Response (March 2026):
In response to the escalating crisis, the Federal Government announced on March 6, 2026, a $115 million funding commitment specifically for additional aged care beds. The funding package prioritizes the Illawarra region and other regional areas experiencing acute capacity shortages. This emergency allocation complements the broader structural reforms being introduced through the Support at Home Program and reflects the urgent need to address both immediate capacity constraints and long-term system sustainability.
Quality Concerns:
- Variable service standards across providers
- Limited oversight and accountability
- Insufficient workforce development
- Poor integration with health services
Benefits of the New System
Simplified Access:
- Single entry point for all aged care services
- Streamlined assessment process
- Faster access to services
- Clearer pathways through the system
Better Support:
- Increased funding levels
- More comprehensive service options
- Enhanced clinical oversight
- Improved workforce standards
Greater Choice:
- More provider options
- Flexible service delivery models
- Enhanced consumer direction
- Cultural and linguistic services
Support at Home Program Structure
Service Levels and Support Categories
The Support at Home Program will operate on a more flexible support model rather than the current rigid package levels:
Support Categories:
- Basic Support (replacing current CHSP services)
- Intermediate Support (replacing Level 1-2 packages)
- Complex Support (replacing Level 3-4 packages)
- Intensive Support (new higher level of support)
Flexible Funding:
- Funding based on individual needs assessment
- Ability to adjust support levels as needs change
- Mix of services across different categories
- Responsive to changing circumstances
Enhanced Service Options
Core Services:
- Personal care and domestic assistance
- Nursing and clinical care
- Allied health services
- Social support and community participation
Expanded Services:
- Enhanced clinical oversight
- Specialized dementia care
- Mental health support
- Technology and equipment services
New Services:
- 24/7 support coordination for complex needs
- Enhanced respite and family support, including respite care and short-term restorative care
- Transitional care services
- Preventive health and wellness programs
Eligibility for Support at Home Program
Basic Eligibility Criteria
Age Requirements:
- General population: 65 years and over
- Aboriginal and Torres Strait Islander people: 50 years and over
- People experiencing homelessness: 45 years and over
Residency Requirements:
- Australian citizen or permanent resident
- Residing in Australia
- Intending to remain in Australia
Needs-Based Criteria:
- Requiring support to remain living independently
- Assessed needs that can be met through home-based services
- Preference to remain living at home
- Willing to participate in care planning
Assessment Process
Streamlined Assessment:
- Single assessment for all support levels
- Comprehensive needs evaluation
- Clinical and functional assessment
- Social and environmental considerations
Assessment Components:
- Physical health and mobility
- Cognitive function and mental health
- Daily living skills and independence
- Social connections and support networks
- Home environment and safety
Outcome Determination:
- Support category recommendation
- Service type and frequency
- Provider matching and selection
- Care plan development
How to Access the Support at Home Program
Step 1: Initial Contact
My Aged Care Contact:
- Phone: 1800 200 422 (unchanged)
- Website: myagedcare.gov.au
- Operating hours: 8am-8pm Monday-Friday, 10am-2pm Saturday
- Languages: Interpreter services available
Information Gathering:
- Basic personal and contact information
- Current health and support needs
- Service preferences and priorities
- Cultural and linguistic requirements
Step 2: Assessment Appointment
Assessment Arrangement:
- Assessment appointment scheduled
- Choice of assessment location (home, community, phone)
- Preparation guidance provided
- Family involvement encouraged
Assessment Components:
- Comprehensive needs assessment
- Functional capacity evaluation
- Risk assessment and safety planning
- Goal setting and preferences discussion
Step 3: Support Approval and Planning
Approval Process:
- Assessment review and approval
- Support category determination
- Funding level allocation
- Service commencement planning
Care Planning:
- Individual support plan development
- Service provider selection
- Service scheduling and coordination
- Review and monitoring arrangements
Step 4: Service Commencement
Provider Engagement:
- Introduction to selected providers
- Service agreement development
- Care team introductions
- Service delivery commencement
Support at Home Program Funding
Government Investment
Increased Funding:
- Significant additional government investment
- Enhanced funding rates across all support levels
- New funding for intensive support category
- Improved provider sustainability
Funding Structure:
- Basic Support: $5,000-$8,000 annually
- Intermediate Support: $8,000-$25,000 annually
- Complex Support: $25,000-$60,000 annually
- Intensive Support: $60,000+ annually (new category)
Client Contributions
Contribution Principles:
- Contributions based on capacity to pay
- Protection for those on lower incomes
- Transparent fee structures
- Hardship provisions available
For a more detailed breakdown, see our guide on Support at Home prices for 2026.
Basic Daily Fee:
- All recipients pay basic daily fee
- 2026 rate: Approximately $11.50 per day
- Adjusted annually in line with pension increases
- Cannot be waived or reduced
Income Tested Care Fee:
- Additional fee for those with higher incomes
- 50% of income above free area threshold
- Free area thresholds 2026:
- Singles: $32,279.80 annually
- Couples: $51,979.20 combined annually
- Annual maximum caps apply
Services Available Under Support at Home Program
Personal Care Services
Enhanced Personal Care:
- Showering and bathing assistance
- Dressing and grooming support
- Mobility and transfers assistance
- Medication management and reminders
Clinical Oversight:
- Regular nursing assessments
- Health monitoring and clinical support
- Wound care and chronic disease management
- Coordination with GP and specialists
Domestic and Household Support
Household Tasks:
- Cleaning and domestic assistance
- Laundry and ironing services
- Meal preparation and cooking
- Shopping and errands
Home Maintenance:
- Minor repairs and maintenance
- Garden care and outdoor maintenance
- Home safety assessments
- Equipment installation and maintenance
Allied Health and Therapy Services
Physiotherapy:
- Mobility and strength programs
- Fall prevention and balance training
- Pain management and rehabilitation
- Equipment prescription and training
Occupational Therapy:
- Daily living skills training
- Home modifications and adaptations
- Equipment assessment and provision
- Cognitive rehabilitation
Other Allied Health:
- Speech pathology services
- Dietetics and nutrition support
- Podiatry and foot care
- Social work and counseling
Social Support and Community Participation
Social Activities:
- Group activities and outings
- Community center programs
- Cultural and recreational activities
- Volunteer and peer support programs
Transport Services:
- Medical appointment transport
- Shopping and errands transport
- Social and recreational transport
- Community bus services
Technology Support:
- Digital literacy training
- Technology setup and support
- Telehealth facilitation
- Social connection platforms
Specialized Services
Dementia Care:
- Cognitive stimulation programs
- Behavioral support strategies
- Family education and support
- Specialized day programs
Mental Health Support:
- Depression and anxiety support
- Counseling and psychological services
- Social connection programs
- Crisis support and intervention
Respite Care:
- In-home respite services
- Day respite programs
- Overnight respite care
- Emergency respite support
Latest Updates: Parliamentary Oversight and Transition Concerns
Senate Committee Examination of Support at Home Implementation
Recent parliamentary oversight has brought important insights about the transition to the Support at Home Program. In February 2026, a Senate committee heard from key aged care oversight bodies about the readiness of the new system.
The Inspector General of Aged Care told the committee that the transition from CHSP to the Support at Home program “lacks clarity.” This finding reflects concerns from consumer advocates and aged care professionals about whether sufficient preparation has been completed for the July 2025 launch.
The Older Persons Advocacy Network (OPAN) provided evidence supporting the merger of CHSP and home care packages in principle. However, OPAN emphasized that recommendations from the aged care royal commission need proper implementation, particularly regarding funding mechanisms. The organization wants to see royal commission recommendations about block funding, activity-based funding, and individual funding models properly addressed as part of the new system design.
The Inspector General also recommended improvements to the My Aged Care system, which will remain the primary access point for the Support at Home Program. These improvements could help address navigation difficulties that many people experience when trying to access aged care services.
These parliamentary findings suggest that while the Support at Home Program represents positive reform, implementation challenges remain. For people preparing to use the new system, these developments confirm the importance of staying informed about changes and working with experienced aged care connection platforms like MD Home Care to navigate the transition successfully.
Source: Australian Ageing Agenda, February 2026
Algorithm Assessment Under Fire: Workers Call IAT “Cruel”
The automated assessment tool at the heart of the Support at Home program has come under serious criticism from aged care workers and clinicians. The Independent Assessment Tool (IAT), which determines funding levels through an algorithm, has been described as “cruel” and “inhumane” by workers who say it strips away their clinical expertise.
The Guardian Australia reported in February 2026 that the digital tool often produces assessments that don’t match what experienced assessors observe when they meet with clients. Workers describe watching the algorithm downgrade their clinical recommendations, creating funding allocations that don’t reflect the actual support needs they can clearly see.
Senator Anne Ruston has publicly questioned whether the tool is delivering accurate assessments. The concerns have merit. Since the IAT launched in November 2025, Services Australia has processed 414 formal review requests from people who believe their assessment doesn’t capture their real care needs.
The tension here is real. Standardising assessments can improve consistency and fairness across the system. But aged care needs are complex and individual. An algorithm, no matter how sophisticated, struggles to capture what an experienced nurse or social worker observes through direct interaction. Details like how someone moves through their home, how they respond to questions, or subtle signs of cognitive difficulty can’t always be coded into a digital form.
For people going through the assessment process, this situation means you need to be prepared. Document your care needs clearly with specific examples. If you have family members or regular carers who understand your daily challenges, ask them to provide supporting information. And if your assessment doesn’t feel right, use your right to request a review. The review process exists precisely for situations where the standardised tool misses something important.
Sources: The Guardian Australia, Centre of Hope
Home Care Packages vs Support at Home: What Changed
The Support at Home program replaced three separate programs with one unified system. Here is a direct comparison.
| Feature | Home Care Packages (old) | Support at Home (new) |
|---|---|---|
| Number of levels | 4 levels | 8 classifications |
| Programs combined | HCP only | HCP + STRC + CHSP (from July 2027) |
| Assessment system | ACAT/RAS (separate tools) | Single Assessment System |
| Fee structure | Basic daily fee + income-tested fee | Three service categories with different contribution rates |
| Clinical services | Funded from your package budget | No participant contribution at all |
| Home modifications | Funded from package budget (limited) | Dedicated funding up to $15,000 |
| Waiting list | National queue (often 12+ months for Level 4) | Needs-based allocation |
| Unspent funds | Held by provider, returned if you leave | Preserved and tracked transparently |
Clinical care is now free. Under the old HCP system, clinical services like nursing and physiotherapy were funded from your total package budget. Every dollar spent on clinical care reduced what was available for other services. Under Support at Home, clinical services carry no participant contribution.
Home modifications have dedicated funding. HCPs allowed home modifications, but only from your existing package budget. Support at Home provides a separate funding stream for assistive technology and home modifications, with funding available up to $15,000 depending on assessed need.
Transitioning to Support at Home Program
Grandfathering: the “No Worse Off” Principle
The government committed to a No Worse Off principle. If you had an active Home Care Package on November 1, 2025, you were automatically transitioned without needing a new assessment, and your funding was mapped to a classification that maintains at least the same level of support.
How HCP levels map to Support at Home classifications:
| Old HCP level | Old annual funding | New classification | New annual funding |
|---|---|---|---|
| Level 1 (basic) | $10,271 | Classification 1 ($10,732) - 2 ($16,035) | $10,732 - $16,035 |
| Level 2 (low) | $17,346 | Classification 3 ($21,966) | ~$21,966 |
| Level 3 (intermediate) | $38,454 | Classification 5 ($39,697) - 6 ($48,113) | $39,697 - $48,113 |
| Level 4 (high) | $62,589 | Classification 7 ($58,147) - 8 ($78,106) | $58,147 - $78,106 |
Unspent Home Care Package Funds
Unspent HCP funds were transferred into your Support at Home budget. You can still use them for approved services under the new program. If you leave your provider, unspent funds follow you to your new provider, just as they did under HCPs. If you are unsure about the status of your unspent funds, contact your current provider and ask for a full statement.
For Current CHSP Recipients
Existing CHSP clients will transition to Support at Home when CHSP merges into the new program (earliest July 2027). Services continue without interruption during the transition, and no new assessment is required initially.
For New Applicants
New applicants apply directly for the Support at Home Program through My Aged Care. The new system uses a single comprehensive assessment, aims for faster approval and service commencement, and allocates support based on assessed need rather than position in a queue.
Transition Timeline
| Date | What happened |
|---|---|
| November 1, 2025 | Support at Home launched. Existing HCP recipients began automatic transition. |
| November 2025 onward | STRC recipients transitioned into the new program. |
| July 1, 2027 (earliest) | CHSP recipients will transition. Date may be extended. |
Provider Changes and Improvements
Enhanced Provider Standards
Quality Requirements:
- Stricter accreditation standards
- Enhanced staff training requirements
- Improved clinical governance
- Better consumer protection
Service Standards:
- Consistent service delivery standards
- Enhanced cultural competency requirements
- Improved communication standards
- Better complaint handling processes
Workforce Development
Staff Training:
- Enhanced training requirements
- Ongoing professional development
- Specialized dementia and mental health training
- Cultural competency development
Career Pathways:
- Improved career progression opportunities
- Recognition of qualifications and experience
- Enhanced remuneration standards
- Professional development support
Technology Integration
Digital Platforms:
- Integrated care management systems
- Consumer portals for service management
- Quality monitoring and reporting systems
- Telehealth and remote monitoring
Innovation Support:
- Funding for technology innovation
- Support for assistive technology
- Digital inclusion programs
- Technology training and support
Preparing for the Support at Home Program
For Current Service Recipients
Stay Informed:
- Monitor official communications from My Aged Care
- Attend information sessions in your area
- Discuss changes with current providers
- Contact My Aged Care with questions
Review Current Services:
- Assess whether current services meet your needs
- Consider what additional services you might need
- Think about your goals and preferences
- Plan for potential service enhancements
Prepare for Assessment:
- Gather information about your health and needs
- Think about your goals and preferences
- Prepare questions about the new system
- Consider family involvement in planning
For Potential New Applicants
Early Planning:
- Start considering your future care needs
- Research service options in your area
- Consider your preferences and priorities
- Plan financially for potential contributions
Information Gathering:
- Learn about the new system and services
- Understand eligibility requirements
- Research providers in your area
- Prepare for assessment process
For Families and Carers
Understanding Changes:
- Learn about the new system and benefits
- Understand how it affects your loved one
- Prepare for potential service improvements
- Plan for your ongoing involvement
Support Planning:
- Consider how your role might change
- Plan for additional support services
- Think about respite and carer support needs
- Prepare for care planning involvement
Benefits of the Support at Home Program
For Service Recipients
Better Access:
- Faster access to services
- Elimination of waiting lists
- Streamlined application process
- More responsive to changing needs
Enhanced Services:
- Increased funding for services
- Expanded service options
- Better integration between services
- Enhanced clinical oversight
Greater Choice:
- More provider options
- Flexible service delivery
- Enhanced consumer direction
- Cultural and linguistic services
For Families and Carers
Better Support:
- Enhanced respite services
- Family education and support programs
- Better communication and involvement
- Crisis support and emergency services
Peace of Mind:
- Improved quality and safety standards
- Better coordination between services
- Enhanced monitoring and oversight
- Clear complaints and feedback processes
For the Community
System Sustainability:
- Increased government investment
- Better workforce development
- Enhanced provider standards
- Improved system efficiency
Quality Improvement:
- Evidence-based service delivery
- Continuous quality improvement
- Innovation and technology integration
- Better health and social outcomes
Frequently Asked Questions
When does the Support at Home Program start?
The Support at Home Program officially launches on November 1, 2025, with phased implementation over the following 12-18 months.
Do I need to reapply if I’m currently receiving services?
No, existing CHSP and Home Care Package recipients will automatically transition to the new system without needing to reapply.
Will my current provider continue providing services?
In most cases, yes. Existing provider relationships can continue, though providers will need to meet new system requirements.
Will I pay more under the new system?
Most people will pay similar amounts, with many accessing enhanced services. Those on lower incomes continue to receive protection from high fees.
What if I’m on a Home Care Package waiting list?
Waiting lists will be eliminated under the new system, with immediate access to basic support and faster progression to higher support levels.
Conclusion
The Support at Home Program 2026 represents a transformative change for aged care in Australia, offering:
- Simplified access through a single, streamlined system
- Enhanced services with increased funding and expanded options
- Better quality through improved standards and oversight
- Greater choice with more providers and flexible service delivery
This new system addresses the major shortcomings of the current aged care system while providing the foundation for sustainable, high-quality care that enables older Australians to age in place with dignity and independence.
Key Actions for 2026:
- Stay informed about system changes and improvements
- Prepare for transition processes and assessments
- Engage with providers and families about opportunities
- Plan for enhanced care and support options
The Support at Home Program represents the future of aged care in Australia – a future where older Australians have better access to the support they need, when they need it, in the place they want to be.
For more information about the Support at Home Program, visit myagedcare.gov.au or call 1800 200 422 to speak with an aged care specialist about how the new system will benefit you and your family.
Detailed Guides
Classification Levels
| Classification | Annual Funding | Best For |
|---|---|---|
| Level 1 | $10,732 | Very low needs, occasional help |
| Level 2 | $16,035 | Low needs, regular weekly help |
| Level 3 | $21,966 | Low-moderate, several visits per week |
| Level 4 | $29,696 | Moderate, daily assistance |
| Level 5 | $39,697 | Moderate-high, multiple daily services |
| Level 6 | $48,113 | High needs, complex care coordination |
| Level 7 | $58,147 | Very high, extensive daily support |
| Level 8 | $78,106 | Highest/complex, alternative to residential |
See also: Levels 1-3 Overview | Levels 4-6 Overview | Levels 7-8 Overview
Funding, Fees, and Budgets
- Support at Home Fees and Contributions for Full Pensioners
- Support at Home Price Caps from July 2026
- The “No Worse Off” Principle Explained
- Support at Home Supplements Explained
- Support at Home 60% Interim Funding Explained
Services and Care Planning
- What Can You Spend Support at Home Funding On?
- Your Support at Home Care Plan Explained
- How to Request a Plan Review
- Self-Managed vs Provider-Managed Support at Home
Specific Topics
Find a Provider
Need support at home?
Find the right provider for you or your loved ones through MD Home Care.
